Stitch watch
📦 Shipping & Turnaround Time
All of our custom pieces are made-to-order.
🧵 Production Time: 10–15 business days
🚚 Shipping Time: Additional, varies by location
⚡ Rush Orders: Available at checkout (limited slots)
💬 Need your order by a specific date? Tap the chat icon to check availability before ordering.
✨ Every item is handmade with love. Thank you for your patience!
We do not accept returns or refunds on custom items, as each one is made just for you.
If your item arrives damaged or incorrect, contact us within 3 days and we’ll make it right.
We recommend ordering your usual size
Our custom items are made to order, so please double-check your sizing and personalization before purchase.
- If you’re between sizes, we suggest sizing up for a more comfortable fit.
- For kids: sizing typically follows standard U.S. sizing
- For adults: items are true to size unless noted otherwise in the description.
Need help choosing the best size?
📩 Email us or leave a note at checkout — we’re happy to help!